Policies & Procedures

Butterfields Home Services has written policies and procedures in place to ensure that we behave consistently, to establish good practice and to keep everybody informed of how we work.


Our policies and procedures cover the following areas:


  • Statement of purpose, with the aims and objectives of the organisation
  • Accident Reporting
  • Assistance with Medication
  • Care needs Assessment
  • Confidentiality of information
  • Data Protection
  • Entering and leaving the service users home
  • Gifts, legacies and salutations made by the service user
  • Health and Safety
  • Maintaining records in the home
  • Personal safety for staff
  • Quality assurance
  • Handling money, and financial matters on behalf of a service user
  • Staff training and development
  • Staff discipline and grievances
  • Whistleblowing
  • Violence at work

You are welcome to look at any of our policies or have a copy if you wish.

To book an introduction and review visit please contact us today on any of the methods listed below.

3 Prowses Meadow

Kingdom Lane

Norton Fitzwarren




Head office main contact

(01823) 211 112


Alternatively, you can use our contact form.

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